Privacy Policy

Abra Logistics Mobile Application

1. Introduction

Welcome to Abra Logistics ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, and authentication credentials
• Profile Information: Business details, KYC documents (Aadhaar, PAN, Passport), and verification status
• Contact Information: Sender and receiver details for shipments including names, addresses, and phone numbers
• Payment Information: Payment method details processed securely through Razorpay (we do not store complete payment card information)

2.2 Shipment Information

• Origin and destination addresses
• Package details (weight, dimensions, contents)
• Delivery preferences and special instructions
• Tracking and delivery status updates

2.3 Technical Information

• Device Information: Device type, operating system, unique device identifiers
• Location Data: GPS coordinates for delivery tracking and route optimization (with your permission)
• Usage Data: App usage patterns, features accessed, and performance metrics
• Communication Data: Chat messages with customer support, notifications, and service communications

3. How We Use Your Information

3.1 Service Provision

• Process and manage your shipment bookings
• Calculate shipping rates and provide quotes
• Facilitate secure payments through integrated payment gateways
• Provide real-time tracking and delivery updates
• Verify your identity through KYC processes

3.2 Communication

• Send booking confirmations and delivery notifications
• Provide customer support through in-app chat
• Send important service updates and policy changes
• Respond to your inquiries and feedback

3.3 Improvement and Analytics

• Analyze app usage to improve our services
• Optimize delivery routes and logistics operations
• Develop new features and enhance user experience
• Ensure app security and prevent fraud

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment Processing: Razorpay for secure payment transactions
• Logistics Partners: Courier and delivery companies for shipment fulfillment
• Technology Services: Firebase for authentication and data storage, cloud hosting providers
• Customer Support: Communication platforms for chat support services

4.2 Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Compliance with industry security standards

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Until account deletion or 7 years after last activity
• Shipment Records: 7 years for business and tax purposes
• KYC Documents: As required by regulatory compliance (typically 7 years)
• Communication Records: 3 years for customer service purposes

7. Your Rights and Choices

7.1 Access and Control

• Account Access: View and update your profile information through the app
• Data Portability: Request a copy of your personal data in a structured format
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)

7.2 Communication Preferences

• Opt-out of promotional notifications (service notifications may still be sent)
• Manage push notification settings through your device or app settings
• Unsubscribe from marketing emails using the provided links

7.3 Location Services

• Control location access through your device settings
• Choose when to share location data for tracking purposes
• Disable location services (may limit some app functionality)

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Third-Party Services

Our app integrates with third-party services including:

• Google Services: For authentication and maps (subject to Google's Privacy Policy)
• Firebase: For app analytics and crash reporting (subject to Google's Privacy Policy)
• Razorpay: For payment processing (subject to Razorpay's Privacy Policy)

We encourage you to review the privacy policies of these third-party services.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through the app or by email. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this Privacy Policy will be subject to the jurisdiction of the courts in [Your City], India.

14. Consent

By using our mobile application and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.